RETURNS & REFUND POLICY  

Introduction 

Thank you for visiting plumlilac Returns & Refund Policy. As the premier destination for women's accessories, managed by Scruntex Solutions Private Limited, we’re committed to offering you a positive and rewarding shopping experience. This policy explains the steps for returns, exchanges, and refunds for products purchased through our platform. 

In this policy, the terms "you," "customer," and "buyer" refer to those placing orders, while "we," "us," and "our" refer to plumlilac and our team. By making a purchase, you agree to the terms and conditions laid out in this Returns & Refund Policy. We encourage you to review it thoroughly for a smooth and trouble-free shopping experience. 

Policy Acceptance 

By using our website and completing your order, you agree to the terms specified in this Returns & Refund Policy. 

Returns & Refund Process 

To qualify for a return and refund, the following conditions must be met: 

• Original Packaging : Items must be returned in their original, unopened packaging. 
   
• Tags & Labels : All tags and labels should remain intact. 
   
• Condition : The accessory must be unused, undamaged, and unmodified. 
   
• Processing Time : After inspecting the returned item, refunds will be processed within 5-7 business days. 

Eligibility for Refunds 

To request a return, kindly contact our customer service team with the following information: 

• Your order number 
• A clear reason for the return 
• Any applicable images or documents to support your return 
• Your contact details for follow-up 

To be eligible for a refund, the product must remain unused, in its original packaging, and with tags still intact. Refunds will be credited back to your original payment method within 5-7 business days. 

Items Not Eligible for Refund 

Some items are non-returnable and non-refundable, including: 

• Hygiene-Sensitive Products : Personal care products, grooming items, and accessories like earrings, which come in contact with skin, cannot be returned once opened or used, in compliance with hygiene regulations. 
   
• Signs of Wear : Items with visible damage or signs of usage beyond normal handling will not be accepted for return. 
   
• Packaging : Items must be returned in their original packaging, with all tags intact. 

Contact Us 

We know online shopping can be tricky at times, and we’re here to support you! If you have any questions or need assistance with our Returns & Refund Policy, don’t hesitate to contact our customer support team at scruntexsolutionspvtltd@gmail.com. We’re always happy to help. 

Thank you for shopping with plumlilac! We are dedicated to making your shopping experience easy and pleasant.