PRIVACY POLICY  

Welcome to plumlilac – Protecting Your Privacy with Care 

At plumlilac, a division of Scruntex Solutions Private Limited, we are committed to maintaining your privacy while delivering the latest trends in women's accessories. This Privacy Policy explains how we collect, use, and protect your personal information to enhance your shopping journey. 

In this document, references to "we," "our," and "us" pertain to plumlilac and our team, while "you" and "user" refer to our valued customers. By using our website and making purchases, you accept and agree to the practices outlined in this policy. 

Your Agreement to Data Collection and Use 

By accessing and shopping on our website, you agree to the collection, processing, and usage of your personal data in accordance with this policy. Our Privacy Policy works alongside our Terms of Use to ensure that your information is handled securely while you enjoy shopping for accessories. 

What Information We Collect 

To fulfill your orders and provide an optimized shopping experience, we gather essential details such as: 

• Full Name 
• Email Address 
• Contact Number 
• Billing and Shipping Addresses 

If you register an account or subscribe to our newsletter, we may store your preferences to personalize your shopping experience. This data is only collected when you voluntarily provide it during sign-up, checkout, or customer support interactions. 

We do not retain sensitive payment details, as all transactions are processed through secure third-party payment gateways. 

Browsing Our Website Anonymously 

You can explore our range of women's accessories without sharing personal details. Your identity remains undisclosed unless you decide to register or make a purchase. Required fields are clearly marked, ensuring you have control over what information you provide. 

How We Monitor Website Usage 

To improve website performance and security, we collect non-personal details such as: 

• Type of browser 
• Device IP address 
• Referral and exit websites 

This data enables us to refine website functionality, enhance product recommendations, and maintain a secure shopping environment. 

Cookies: Enhancing Your Shopping Experience 

Cookies are small files that enhance your browsing experience by remembering your preferences, boosting site functionality, and ensuring smooth transactions. 

How Cookies Benefit You: 

• Save items in your cart 
• Offer personalized product suggestions 
• Facilitate a seamless checkout process 

Most cookies expire once your session ends. You can disable them through browser settings, but this may impact functionalities such as saved carts and tailored recommendations. 

Cookies on Our Website 

Some integrated services use cookies governed by their respective privacy policies. While we do not control these cookies, we ensure compliance with data protection laws. 

Processing Orders and Secure Payments 

To complete your purchases, we collect necessary details, including: 

• Billing and shipping information 
• Payment confirmation details 

All financial transactions are securely processed through third-party payment providers to ensure your payment details remain confidential. 

User Feedback and Data Storage 

When you leave reviews or contact customer support, we retain this data to: 

• Enhance customer service 
• Address queries effectively 
• Ensure compliance with legal obligations 

Emails and communications may be stored for future reference and quality assurance. 

Creating an Account for a Personalized Experience 

Enhance your shopping experience by signing up for an account on plumlilac: 

• Track your orders conveniently 
• Save shopping preferences 
• Access exclusive promotions on accessories 

We may request basic details such as your name, email, and phone number. Your payment details remain securely handled by third-party processors. Additionally, we may send personalized promotions based on your shopping history and preferences. 

Why We Collect Your Information 

We use your data to: 

• Process and deliver orders efficiently 
• Provide personalized shopping recommendations 
• Strengthen website security and fraud prevention 
• Improve customer support services 
• Send marketing communications (with an opt-out option) 
• Conduct research to enhance our offerings 

Additionally, we may use your IP address to troubleshoot issues, optimize website performance, and tailor content based on your preferences. 

When and Why We Share Your Data 

Your personal information is shared only in specific cases: 

• To ensure website functionality 
• To meet legal requirements 
• To prevent fraudulent activities and uphold our Terms & Conditions 

We do not sell or share your personal information for marketing without your explicit consent. However, third-party service providers may collect data on our behalf to enhance website performance and user experience. 

In the event of legal obligations or corporate restructuring, your data may be transferred in accordance with this Privacy Policy. 

How We Protect Your Data 

Your privacy is our priority, and we use robust security measures to safeguard your personal data. 

Our Security Practices: 

• Encryption: All transmitted and stored data is encrypted to prevent unauthorized access. 
• Secure Servers: Advanced security technologies protect our systems. 
• Restricted Access: Only authorized personnel can access sensitive data. 
• Regular Audits: Our security systems undergo continuous monitoring and improvements. 

Keeping Your Account Secure: 

To protect your account, we recommend: 

• Using a strong, unique password 
• Keeping your login credentials private 
• Being aware of phishing attempts 

Data Retention Policy 

We store your personal information for  8 to 12 months based on your interactions with our website. This allows us to: 

• Provide customer support 
• Process returns and refunds 
• Analyze shopping trends 

If you wish to delete your data earlier, you can contact us, and we will process your request per legal requirements. 

Your Rights Over Your Information 

We empower you with the right to: 

• Access and update incorrect details 
• Unsubscribe from promotional emails at any time 
• Request your personal data in a machine-readable format 

Age Restrictions for Using Our Services 

Plumlilac is intended for individuals aged 18 and above. Users under 18 may only shop under parental supervision. We reserve the right to cancel transactions initiated by underage users. 

For assistance, reach out to us at scruntexsolutionspvtltd@gmail.com. 

Legal Compliance and Jurisdiction 

This Privacy Policy abides by the legal framework of India, and any disputes shall be resolved under the jurisdiction of Indian courts. 

Privacy Policy Modifications 

We may revise this Privacy Policy periodically to reflect changes in regulations, security updates, or operational improvements. Any modifications will be published here with an updated date, and continued website use implies acceptance of these changes. 

Contact Us 

For any queries or concerns regarding our Privacy Policy or how we manage your data, contact us at scruntexsolutionspvtltd@gmail.com. 

We are committed to safeguarding your privacy and ensuring a seamless shopping experience.