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Thank you for visiting plumlilac Cancellation Policy page. As your go-to source for premium women’s accessories, powered by Scruntex Solutions Private Limited, we understand that sometimes things change. If you need to cancel your order, we’ve designed an easy-to-follow cancellation policy to ensure a smooth process.
In this policy, “you” refers to our valued customers, while “we,” “us,” and “our” refer to plumlilac and our dedicated team. By placing an order, you accept the terms outlined here. We encourage you to review the policy to help ensure a seamless shopping experience.
We strive to honor cancellation requests when possible. However, cancellations are subject to certain conditions. Orders that are already processed or dispatched may not be eligible for cancellation.
You can check your order status in your account or contact our support team to determine if cancellation is possible. Acting quickly enhances the likelihood of a successful cancellation. If your order is in processing or shipping, cancellation might not be possible.
Cancellation Timeframe
We allow cancellations within a defined period based on the stage of order processing. If your order is still in the initial stages, it can be canceled with ease.
However, once processing or shipping begins, cancellations might no longer be possible. Please verify your order status in your account to confirm if you’re within the cancellation window. Be aware that orders made during peak seasons or sales may have different cancellation timelines.
To cancel your order, simply follow these steps:
Running into challenges? Our crew's all set to swoop in and help you out. Please note that cancellations are only valid within the specified time frame, and modifications or cancellations cannot be made once your order has shipped.
Once your cancellation request is confirmed, we’ll process the refund to your original payment method. The refund will be credited within a few business days. If you have questions about your refund, our customer service team is here to assist you.
Orders that are processed or dispatched are not subject to cancellation. Before completing your purchase, we suggest reviewing the product details and cancellation terms to understand any limitations. If you’re uncertain, don’t hesitate to contact our customer support team for more information.
We reserve the right to modify this Cancellation Policy at any time without notice. By completing your order, you acknowledge your acceptance of the current terms.
We may also cancel any order at our discretion, particularly in cases involving policy violations or suspected fraudulent activity. If any inconsistencies arise, our website’s terms take precedence.
By placing an order, you confirm your acceptance of this policy.
For any questions about our Cancellation Policy or to seek support, please contact us at scruntexsolutionspvtltd@gmail.com. Our support squad is at your service, ready to lend a hand.
At plumlilac, we are committed to delivering a seamless, dependable, and transparent shopping experience for all our customers. Our goal is to ensure fair and timely resolutions to any issues while adhering to all applicable laws. This policy explains how grievances are handled to guarantee effective resolution.
A grievance refers to any dissatisfaction or concern arising from a purchase on our platform that requires resolution. This may include, but is not limited to, product defects, quality concerns, delivery delays or errors, payment-related issues, problems with returns or refunds, unsatisfactory exchanges, customer service concerns, or questions regarding our policies.
If you have a concern, please reach out through our support channels using the following process:
Once submitted, our customer support team will review your case and respond promptly.
You may escalate unresolved issues or dissatisfaction to our appointed Grievance Officer.
This process complies with the provisions of the Information Technology Act, 2000, and other relevant regulations. The Grievance Officer oversees complaint resolution, ensures fairness, and addresses escalated concerns. You can reach the officer at scruntexsolutionspvtltd@gmail.com.
A grievance will be stated resolved under the following criteria:
For assistance or to submit a grievance, please contact us at scruntexsolutionspvtltd@gmail.com.
Note: This policy may be revised periodically. For the latest version, please refer to our Terms of Use and Privacy Policy.
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